Quiz ITIL - ITIL-4-Foundation - ITIL 4 Foundation Exam Latest Exam Paper Pdf

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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a globally recognized certification program designed to provide participants with an in-depth understanding of IT Service Management (ITSM) and the ITIL framework. ITIL (Information Technology Infrastructure Library) is a set of best practices for ITSM that helps organizations deliver high-quality IT services to their customers.

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ITIL 4 Foundation Exam Sample Questions (Q75-Q80):

NEW QUESTION # 75
Which is part of the value proposition of a service?

Answer: B

Explanation:
Explanation
Costs are the amount of money spent on a specific activity or resource. From the service consumer's perspective, there are two types of cost involved in service relationships:
Costs removed from the consumer by the service (a part of the value proposition). For example, for a car sharing service, the customer does not pay for the actual cost of purchasing the car.
https://www.bmc.com/blogs/itil-key-concepts-service-management/


NEW QUESTION # 76
What is defined as "the role that uses services?

Answer: B


NEW QUESTION # 77
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

Answer: B

Explanation:
Explanation
https://assyst.ifs.com/blog/the-7-guiding-principles-of-itil-4-0
Don't over-engineer solutions. Think about what you can do
Like focus on value, this principle is heavily focused on the prevention of waste. Waste correlates with complexity. Higher complexity means there are more opportunities for waste to creep into a system.
Focus on delivering the desired outcome, not building the most elegant and elaborate solution. Use the minimum number of steps to deliver that outcome, ensuring you are not over-processing (delivering quality above and beyond what is required).


NEW QUESTION # 78
What are the KEY stakeholder groups mat service providers should cooperate with?

Answer: D

Explanation:
Customers are one of the key stakeholder groups that service providers should cooperate with. Customers are the persons who define the requirements for a service and take responsibility for the outcomes of service consumption1. Customers can be internal or external to the service provider's organization2. Customers are essential for value co-creation, as they provide feedback, resources, and demand for services3. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page 18; [ITIL
4 Practice Guide: Customer Relationship Management], page 7.


NEW QUESTION # 79
Where are the details of the required performance outcomes of a service denned?

Answer: B


NEW QUESTION # 80
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